Refund & Returns Policy
At ZyraStyles, we want you to love your purchase. If you are not perfectly satisfied, we are here to help.
1. Return Window
Our policy lasts 30 days from the date of delivery. If 30 days have gone by since your purchase reached you, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
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Unused, unwashed, and unworn.
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In the same condition that you received it.
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In the original packaging with all brand tags still attached.
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Shoes must be returned in their original box without damage to the box (please use a separate shipping mailer).
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Earrings and Jewelry: Due to health and hygiene regulations.
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Intimate Apparel: Including swimwear or bodysuits if the hygiene seal is broken.
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Gift Cards.
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Sale Items: Only regular-priced items may be refunded. Items purchased on “Final Sale” are not eligible for returns.
4. How to Start a Return
To complete your return, we require a receipt or proof of purchase. Please contact our support team at [Your Email Address] with your order number before sending any items back.
Note: Please do not send your purchase back to the manufacturer.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
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Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
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Late Refunds: If you haven’t received a refund yet, please contact your bank or credit card company, as processing times can vary.
6. Exchanges (Sizing & Defects)
We only replace items if they are defective or damaged. If you need to exchange an item for a different size of the same product, please email us at info@zyrastyles.com.
7. Shipping Your Return
To return your product, you should mail your product to: E 03 Nugarukgama, Padavi – Sripura.
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Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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Tracking: If you are shipping an item over $50, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
